Gratis verzending bij bestelling vanaf €50!
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Gratis verzending bij besteding vanaf €50,-
Klantebeoordeling van 8/10

Shipping & Returns

Complaints  

Should it happen that you are not satisfied, you can file a complaint. Contact Customer info@big-fantasy.com .

We will as soon as possible but no later than 10 working days, take the complaint and offer an appropriate answer or solution.

Of all complaints A record is kept so that we can learn from it.

Can I send my order back?

You have the right to return or exchange the order within 14 days.

Hold at the return process take into account the following:

- Items such as lotion, gel, detergents and toys may be returned provided in sealed packaging because hygiene.

- After the items we have received, checked and approved, the purchase price is the case of a return, deposited into your account within 10 days. If an exchange is concerned, the new product is sent to you as soon as possible.


How can I return my order?

If you unfortunately not yet satisfied with your order, it is possible to return or exchange within 14 days of receipt.

The address for the returning of goods can be found on enclosed invoice or under contact

Have questions or need assistance, we request you to send an email to customer service info@big-fantasy.com with your request.

The responsibility and the cost of returning come at your expense, unless otherwise agreed (in case of defects for example). When you return the order unstamped we have to charge an additional cost of € 12.50 charged

 

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